Terms

About Us

Our Contact details:
Colly Brook Fine Furnishings
Upper Bank, Eastham, TENBURY WELLS, WR15 8PA, United Kingdom.
Phone/Fax: 01584 781255
Email: shop@collybrook.co.uk.

Making A Purchase

Making a purchase could not be easier. Point your mouse to 'Our Products' for the department list. Clicking on most images will give a larger image or more details.

You can pay by credit or debit card or elect to send a cheque by post.

We have tried to give accurate sizes, specifications and colour representations but all are approximate. Colours particularly will vary depending on your monitor resolution.

All prices include VAT.

No contract will exist between you and Colly Brook Fine Furnishings for the sale by it to you of any product unless and until Colly Brook Fine Furnishings accepts your order. The contract to buy is only binding when we ship the goods ordered to you.

Trimmings and pole samples

There is a nominal charge for trimming and pole samples. Otherwise we are happy for you to send us a swatch of fabric and we will match it up and send samples to you free of charge. Samples may occasionally be from a different batch to the stock, if an exact colour match is required please ask for a stock cutting. If you place an order with 30 days of ordering trimming samples, you will receive a discount of 3.00 on orders over 12.00 (excluding delivery charges) - you will need to enter the discount code sent with your samples.

Delivery

There is a standard charge of 3.60 for orders in the UK, Samples of trimmings and poles are sent with no delivery charge. Long items, e.g. curtain poles, by courier to Scottish Highlands and UK islands may attract an extra charge - please ask before placing your order. For European destinations, please contact us for a quote for delivery, or click on the delivery quotation option at checkout.

We will normally despatch your order within 1-2 working days, subject to stock availability. Orders are sent by First Class letter post or courier as applicable. Not all trimmings and tiebacks are stock items and these may take 3-5 days. Other special order items may take up to 28 days. If any item is out of stock, we will contact you.

Please check all goods on arrival. Claims for shortages and damages must be made within 7 days of delivery.

Some items are sent by courier, and if no-one is in to take delivery, the courier company will leave a card for you to contact them to arrange delivery and return the goods to their depot. After 7 days, if no contact is made, the goods will be returned to us. We will do one of the following; contact you to offer re-delivery of the goods at your own cost or refund the cost of the goods less the original delivery cost and return delivery cost. Please note that in the case of made to measure items no refunds will be made.

Credit Card Security

All credit card details are entered on a secure site and encrypted by Protx, who process the payments on our behalf using 128 bit encryption. They are not held in clear text on any web site. You may also send a cheque for your order.

Privacy Policy

Colly Brook Fine Furnishings does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses and to store your details if you select the 'Remember Me' Option. Credit card details are only stored on the Protx secure server.

Your details may be kept and used to send occasional product and workshop updates, but post or email. If you do not wish to receive such mailings, please let us know.

Returns Policy

Any claims for shortages or damages must be made within 7 days of receipt.

We will replace items lost or damaged in transit, but ask that you help Royal Mail to locate the lost parcel if requested. We may ask you to wait for a few days to see if your goods appear before sending a replacement.

You may return items within 30 days in their original condition and packaging, at your expense, for a refund or an exchange. The postal charges are not refundable. ITEMS CUT TO LENGTH, MADE TO MEASURE ITEMS AND SPECIAL ORDER ITEMS CANNOT BE RETURNED UNLESS FAULTY.

For your protection we recommend that you use a recorded delivery service. Colly Brook Fine Furnishings is not responsible for returned items that fail to arrive at our premises. We will notify you via e-mail when we have processed your refund.

It is the customers responsibility to ensure that all products are installed correctly.

Your statutory rights are not affected


Copyright
ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Colly Brook Fine Furnishings or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without prior written permission is strictly prohibited.